Refund And Return policy

1. Cancellation Policy:

Flexible Booking: We offer a flexible cancellation policy for most reservations, can cancel 2 days before scheduled arrival day without any penalty.
Non-Refundable Bookings: Some special promotions or discounted rates may be non-refundable. Please check the terms and conditions of your reservation for details.

Refund Eligibility: Refund process 5-7 business days ( I think this is the standard amount of days that it takes to refund back to card, depending on their bank)
Refund Exceptions: Please note that certain fees or charges may be non-refundable. This includes any additional services or amenities that were purchased during your stay.

Contact Us

For any inquiries regarding returns or refunds, please feel free to reach out to us using the following contact details:

By email: support@opulencestays.net
By phone number: +1 (800) 216 – 9430

Our dedicated customer service team is available to assist you and address any concerns you may have regarding your booking or refund process.

4. Modification of Policy:

Opulence Stays reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Thank you for choosing Opulence Stays. We look forward to hosting you and providing you with an unforgettable experience in Alameda!